Apprentice IT Support

About this opportunity

The IT Support Technician will be responsible for general troubleshooting of computer equipment and for the resolution of general software problems for colleagues.

A normal day would include:

• Handle all incoming support enquires from phones, emails or Face-to-Face enquiries and maintain logs of incidents according to the current processes.
• Resolve any issues that you can resolve at initial contact and where appropriate document issues and escalate to the relevant internal or external team
• Assist where possible with proactively training staff in best practices
• Actively monitor hardware, software, peripherals and stock levels to proactively resolve issues that may arise
• Maintain the knowledge base, updating, creating and reviewing documentation
• Maintain the asset register with any changes applied to software, hardware or peripherals
• Assist with other day-to-day tasks the company deems necessary

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

• GCSE – Maths, English, IT A-C/9-4

Personal Qualities

• Motivated
• Mature
• Willing to learn
• Trouble shooter

Skills

• Self-starter
• Computer literate
• Problem solver