Enrolment and Certification Officer

About this opportunity

An amazing opportunity to join an excellent organisation as a Business Administration Apprentice. The role will be varied and will expose you to a variety of tasks at the Greater Manchester SkillCentre.

This role will involve:

• Manage the learner record journey ensuring details are entered correctly and accurately into MAYTAS to agreed deadlines whilst accurately managing the end to end Maytas systems updating for learners at the Greater Manchester SkillCentre including updating personal details, change in learner circumstance, changes to trainer or classroom learning programme, LOS etc
• Lead on the face to face learner systems induction (sign up) of SkillCentre learners whilst accurately qualifying personal data, eligibility criteria, learning course and funding programme
• To register individuals for their qualifications and make sure that all Awarding Body procedures are followed in order to meet centre approval requirements
• Update learner personal details as required during learner journey including change of circumstances (COC)
• In consultation with the tutor and learner, book and confirm all associated learner tests (including re-bookings)
• Invigilation learner tests at the SkillCentre
• Tracking learner Test and outcomes and report back to trainers and learners
• Track all of learner required elements of funded programme to enable the company to claim learner Certificates
• Certificate learners for qualifications making sure that all of the requirement of Apprentices Certification England (ACE) procedures are met Claim learner Framework as required
• Be involved in tracking learner attendance at the SkillCentre including daily telephone calls following non attendance
• Produce professional formal communications to learners aligned to managing learner attendance, discipline and completion
• To update learner leaver information as instructed by the Enrolment, Funding & Customer Services Manager and in line with Company Leaver/non achiever guidelines
• To ensure that all system errors on MAYTAS are investigated and understood and corrected in a timely manner so that funding into the organisation is maximised
• Assist with setting up open events at the SC including attending open events and carrying out assigned duties
• To be compliant with Skills Solutions systems and procedures in regarding to the registration and certification of learners as set out by the Skills Solutions Central Customer Services Manager and procedure holder
• When required to work alongside the Skills Solutions Central Customer Services Team and the SkillCentre Central Support Team to develop templates, processes and other general activity in support of Maytas (the central MI database)
• To act as a central point of contact for all enquiries from learners, parents & guardians and SC staff ensuring that requests for information or queries are handled professionally and quickly as possible and that customer expectations are met
• To manage all day to day financial processes that relate to the registration, testing & certification of SkillCentre leaners including raising PO and sales invoices as appropriate and developing/maintaining appropriate record keeping systems so that queries from accounts can be dealt with quickly and easily
• To deal with correspondence you receive that relates to SkillCentre learners, making sure that all incoming documents are dealt with promptly
• To maintain trainer Caseload spreadsheets and present reports as requested to enable effective management of performance, the teams and learner caseload
• To establish internal systems for carrying out spot checks on learner entries on Maytas and take responsibility for doing this on a regular basis so that auditable systems are up to date and available for inspection by internal/external auditors at any time
• To assist, where required, with the production of accurate and timely reports from the system, in order to support performance management.
• To provide generic customer service support services within the SkillCentre should there be the requirement to do so such as covering annual leave etc.
• Handle sensitive student, learner and employer data
• Maintain knowledge of current funding programmes, eligibility and paperwork, to ensure processing of quality of data
• To assist with various administration duties such as opening and sorting the post, answering the telephones for queries, ordering stationery and any other delegated tasks
• To maintain data for audit purposes including scanning and archiving data
• To manage day to day finance processes including petty cash, raising purchase orders and checking invoices
• Administer bursary and other discretionary student payments
• Provide a front of house reception service handling all enquiries swiftly adhering and managing Safeguarding requirements at all times

What you could go on to do
Possible progression within the company and progression onto the next level apprenticeship.

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

• GCSE Maths & English grade A*-C/9-4

Personal Qualities

• Ability to deliver a customer focused internal and external service
• To have motivation and drive to complete tasks
• Ability to understand, demonstrate and apply GC values: Make a positive difference, stronger together, empower people, do the right thing, build on success

Skills

Essential Skills:
• Fully conversant with all Microsoft packages
• At least Level 2 Maths and English skills

Key Skills:
• Communication at all levels including good written communication
• Able to work to deadlines and under pressure